Telephone Interview Questions And Answers
Think there’s no need to prepare for
a telephone interview? Think again…
Although
seen by some as merely an extension or precursor to a regular interview,
telephone interviews can be an entirely different kind of beast. For a start,
with no face-to-face interaction they can occasionally lack the conversational
style of a regular one-on-one interview. Instead, be prepared for some
quick-fire question and answering to come into play.
We’ve
already covered some of our top telephone interview does and don’t, but to help
keep your manic mumbling to a minimum, here are some of the most common
telephone interview questions and answers:
Why are you leaving your current
position?
Usually
asked at the start of an interview, this is an opportunity to find out straight
away how good you are at thinking on your feet.
The easiest
way to think on your feet in this situation is simply to think ahead. It may
sound obvious, but if you know the question is likely to come up, a little time
rehearsing a potential answer will help you remain calm and collected. It’s
also advisable to avoid being overly critical of your current employer, or
going into too much detail about the reason you’re looking to move on. It may
seem satisfying at the time to vent about your frustrations, but you’ll only
send alarm bells ringing to your perspective employer.
Right answer: Something
short, positive and relatively non-specific e.g. ‘I didn’t find the work
challenging enough, and that’s what I really like about this position’. Always
be prepared to give examples.
Wrong answer: ‘I’m
not really allowed to talk about it, for legal reasons…’
What
do you know about the company?
Many
employers ask this question at some point in the process to find out what your
preparation skills are like. In other words, it’s research time…
Take
some time to look at what the company do, what the role entails, and any other
information you can get to help paint a picture of the business. The company
website is the best place to start, but feel free to look at as many sources as
possible. Showing a range of different research will really start demonstrating
to the employer how much you want the job.
Having
all the notes you need to hand will also really help even the most
cotton-mouthed candidates relax into the interview.
Right
answer:
A short overview of the company, any memorable dates (such as when they were
founded), and a basic mission statement is a great start.
Wrong
answer:
‘Not that much, if I’m honest. I just really need the job.’
What were
your main responsibilities in your last job?
The
purpose of many telephone interviews is to find out if candidates can really
back up what they say on their CV, especially when put on the spot. Make sure
you have a copy of your CV to hand, and practice a concise explanation about
each of the main duties completed during your most recent position. When this
question comes up, simply expand upon each point confidently and, ideally, in a
way which may relate to the role you’re interviewing for.
One word of warning: try and think around each individual responsibility and not just rely on reading what you have written already. The employer has a copy of your CV in front of them. They are not calling for the audio book.
One word of warning: try and think around each individual responsibility and not just rely on reading what you have written already. The employer has a copy of your CV in front of them. They are not calling for the audio book.
Right
answer:
List a few of your main duties in a way that deviates from what you’ve already
said on your CV. Position your answer to include what experience you have that
makes you right for this position.
Wrong
answer: ‘Well
there was making the tea… and… um….’
What are your greatest achievements?
Similar in
intention to the previous question, a recruiter may ask this as a way of
vetting which candidates are telling the truth on their CV.
So if it’s written down for a recruiter
to see, make sure you can actually quantify each individual accomplishment
listed, and answer a few questions around them. And by questions, we mean more
than reading the exact same sentence they’ve already read.
Remember, it may sound impressive
to tell people all about your achievements as Assistant Regional Manager, but
if you can’t expand on them when asked, you’ll not be able to keep the pretence
up for long…
Right answer: Any achievements which may
relate to an attribute required for the role (check job description). For
example, if they ask for someone who works well in a team, you could talk about
a group project you took charge of which lead to excellent results.
Wrong
answer:
‘I can’t think of any at the moment’, ‘They should all be on my CV’, ‘I got to
level 100 on Candy Crush’.
What salary are you looking for?
Speaking about salary can be
awkward for some applicants, and during a telephone interview is no exception.
Honesty is
the best policy here. Give a broad salary range which you feel is realistic to
the role, its responsibilities and your previous experience. Any further
negotiations can be brought up later in the interview stage.
Finally,
always ensure that you don’t aim too low with what you’re asking. Otherwise you
might just come out with less than what you’re worth. To find out your true
market rate, take a look at our average salary checker.
Right answer: A realistic, but non-specific
salary bracket e.g. ‘I‘m looking for a starting salary somewhere between 20,000
and 25,000’.
Wrong
answer:
‘I won’t lie to you, I don’t come cheap…’
Do you have
any questions?
As with all
interviews, this one is pretty much a no brainer. The advantages of being asked
this in a telephone interview, however, is that you can think of them beforehand
(standard) and actually write them down to have in front of you without the
recruiter even knowing (covert).
That way you
can avoid the dreaded awkward silence at the end of the interview, something
especially painful on the phone.
Right
answer:
An unequivocal ‘Yes’. For some ideas on potential questions, have a look at our
list of Interview questions: what you should be asking.
Wrong
answer:
‘Um… No?’, ‘Pass’.
Other
potential questions could include:
What
interests you about this job?
Right answer: Demonstrate
what you know about the position, and the company in general, and back it up
with what makes you the perfect candidate for the role. It’s all about matching
a skill you possess, with skills required in the job description. And some subtle
ego-stroking. That too…
There seems to be a gap in your education/employment history. What
were you doing during this time?
Right
answer:
Be as honest as possible here. If it your break was due to personal reasons,
then say that. Those who try to lie, often get found it rather quickly.
However, if explained the right way your break needn’t harm your chance of
success. For more information, read our guide on how to explain a gap in your
CV.
Take me
through your CV:
Right
answer:
Give a short description of your education or employment history. Most
telephone interviews are fairly brief, so don’t go into too much detail. Some
candidates may even choose to ask a question, such as ‘What would you like to
know?’, in this situation rather than regurgitate the content on their CV. If
you’re confident to follow this method, the approach is perfectly acceptable.
What are
your goals for the future?
Right answer: A kin to the always popular ‘where do you see yourself in five
years’ time’ question, the most effective answers here will not only
demonstrate that you’ve thought about your future, but also that this is not
just a stop-gap position in your estimations. Be passionate about the industry,
demonstrate your ambition and play to your strengths.
Do not be
tempted to opt for the cocky ‘doing your job’ answer. There is a fine line
between confidence and arrogance.
If you’ve
not done one before or aren’t too confident when put on the spot, telephone
interviews can be fairly nerve-wracking. However, they are often used fairly
early on in the recruitment process to narrow down the candidate pool, and when
approached with the right amount of confidence (and by confidence, we mean
preparation) they needn’t be anything to worry about.
There may be
awkward silences, which in an interview situation can be traversed with some
subtle humor or questions back for the employer. In this situation, always try
to stay calm and collected, and answer each question with conviction – no
matter how you think the interview is going.
Finally,
always make sure you have a glass of water to hand, just in case. Even the most
well-prepared of candidates can be undone if they can’t get their words out
right.
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